ABOUT US         PRODUCTS         SERVICES         SOLUTIONS         CUSTOMERS         PARTNERS         CONTACT US
11 2068-3244
contato@rcv.com.br
Copyright 2010 RCV. All rights reserved.
Consulting   |   Body Shopping   |   Service Desk   |   Infrastructure   |   Communication   |   Trainning
Home > Services > Service Desk
We have a dedicated team of trained professionals to provide you an excellent service. Learn about our services.

Contracting model
  • Outsource the technical support ( IT as a Service ) - on the orders of the management or IT management of your company;

  • Hire our professionals to work together with your team of employees.







Segurança & disponibilidade
Security & Availability
Security Management

- Firewall configuration , anti -virus , anti -spam , web content filtering, IDS and IPS;

- Information security policy (passwords, access, Internet & Intranet, audit , use restrictions);

- Periodic testing of vulnerability.
High Availability

- Backup systems / Contingency plans;

- Fault tolerance policy and high availability;

- Routine of preventive and corrective maintenances.
Management Servers and Network Assets
Management data processing environments

- Migration and restructuring existing environments;

- Network Asset Management : servers, workstations, routers, switches and other peripherals, proactively , anticipating potential failures and degradations of performance;

- Administration and monitoring the IT environment of your company by our NOC ( Network Operations Center ) with a high level of response to incidents and reliability of information;

- Specialized technical support of first and second level employees and technicians of your company, providing fast, accurate answers , focusing on their demands excellence solution.
Software Management
Operating Systems

- Software acquisitions management (audit) ;

- Management of operating systems and applications ;

- Setting up and managing servers (Windows Server) ;

- Support in IBM UNIX AIX operating system.
Applications

- Installation and maintenance of databases ( Microsoft SQL);

- Planning, configuration and e-mail management and VPN;

- Design, installation and configuration of backup solutions.